FAQ

Frequently Asked Questions

1. What is UtlityKart?

UtlityKart is an online shopping platform offering carefully selected, high-quality utility products. We focus on trust, security, transparency, and customer satisfaction to deliver a safe and seamless shopping experience.

2. Is shopping on UtlityKart safe?

Yes. All payments on UtlityKart are processed through Razorpay, a trusted and secure payment gateway. This ensures verified payments, complete transparency, and protection of your personal and financial information.

3. Do you charge any hidden fees?

No. UtlityKart follows a transparent pricing policy. All applicable charges are clearly displayed at checkout with no hidden fees.

4. What is your return policy?

We offer a 5-day return policy. You must raise a return request within 5 days from the date of delivery. Requests made after this period will not be eligible for return or refund.

6. How do I initiate a return?

To start a return, contact us with your Order ID:

📧 customerfirst@utlitykart.com
📧 utlitykart@gmail.com
📱 WhatsApp: 8089378049

7. What should I do if I receive a damaged, defective, or wrong item?

Please inspect your order immediately after delivery.
You must contact us within 48 hours if the item is damaged, defective, or incorrect.

8. Is photo or video proof required for damaged or wrong items?

Yes. To process such claims, customers must provide:

• Clear photos of the product

• Photos of the outer packaging and shipping label

• An uncut unboxing video clearly showing the issue

•  Claims without proper proof may not be eligible for return or refund.